APA Hotel Yamanote Otsuka Eki Tower

The room was surprisingly quite small, didn’t expect such a size. Although for this price and its location in Tokyo, it’s expected. Clean stay and good service

A mistake we won’t make again. Many people have warned as of the poor customwr service and clientele. Unfortunately, it was a regrettable decision. The front desk staff were shockingly rude and unhelpful, easily the worst customer service we encountered during our entire trip to Japan. Despite having a linked reservation to extend our stay, they insisted we check out and check back in on the same day, causing unnecessary inconvenience. Had we known, we would’ve chosen a different hotel entirely. The hotel itself is in poor condition. The climate control is ineffective, leaving rooms stuffy and uncomfortable, and there’s a persistent moldy smell throughout the building. Dust is everywhere, further contributing to the unpleasant environment. The facilities are inadequate for the volume of guests. There are only four washing machines to serve 19 floors (with 24–35 rooms per floor), and the elevator system is poorly programmed, leading to long wait times. The rooms are tiny, poorly maintained, and lack basic amenities. The communal bath is unsanitary, as many guests ignore hygiene rules and don’t wash beforehand. This made the experience unhygienic and unpleasant. Save yourself the trouble—stay elsewhere. This hotel is old, dirty, and badly managed. A truly disappointing experience.

This was our least favorite of the 5 hotels we stayed at while in Japan. Glad it was only for 3 nights. The double bed room we had was teeny, tiny and HOT. Unfortunately, the rooms were not individually regulated and the hotel had turned on the heat despite the temperature being 20+ degrees outside. And you aren't allowed to crack the windows. So hot room and no AC... :( Most of the front staff were pleasant to deal with. The plus here is the location. Lots of restaurants and convenience stores close by and a 5 min walk from the train station. We didn't use the public onsen or eat at the restaurant in the hotel.