Mandarin Oriental Mayfair, London

Great location we were upgraded to an unbelievable Suite. We were treated like gold by every single member of the staff. They went beyond politeness, to interest in what we were doing and how we were enjoying our travels we could not have been more pleased. While this is an outstanding property. the attitude of the staff makes it exceptional. We can’t wait to come back to London and stay here.

A group of us visited the Abar on a Saturday afternoon. Such a lovely bar. Service was fantastic Special thanks to Theo and the waiters. Drinks were really good, and some pretty good views over London. We had the added bonus of not only having a DJ but a sax and Bongo player who were spectacular! Will definitely be back!

My stay at Mandarin Oriental Mayfair was nothing short of a disaster. I arrived just after 11pm to find the main entrance locked and no staff anywhere in sight. I had to call the hotel just to be let in — in the middle of the night — without any prior notice that such a ridiculous system was in place. As if that weren’t enough, their car park — which they proudly advertise — closes at 10pm, so arriving later by car meant I couldn’t use it at all. What kind of “luxury” hotel makes its parking unavailable to paying guests? But the worst part? I was given a wheelchair-accessible room, despite never requesting one. When I asked about it, the staff told me, with a straight face, that “all rooms in this category are accessible.” That is an obvious lie. What are the chances that every single room of this type is designed for guests with mobility needs — and this wasn’t disclosed anywhere before booking? It was clearly a cover-up for poor room management. Instead of acknowledging the mistake, they chose to gaslight me. That’s not just disappointing — it’s deeply insulting. This hotel trades on its name and location, but behind the branding lies disorganisation, dishonesty, and a shocking lack of professionalism. I will never stay here again — and I strongly advise others to think twice before trusting this place with your time or money.

We stayed the at both, the Raffles OWO (1 night), and MO Mayfair (5 nights) during our trip to London. I would choose this MO over the Raffles every single time. The location is fantastic. Right between the 2 main shopping streets (New Bond st & Oxford st), literally 1 minute walk max from both. Hyde park is 10 minute walk away. Mayfair is also the best area for higher end dining. The only major downside was the large construction site 0,5 m away from our windows. We received a room that had windows on two sides, but still the only thing we could see were construction site and construction men just behind our window. Not the nicest view. The noise also woke us up every morning, so be aware of that until for the next year or so. Request a room with some othe direction, we did not bother as we only noticed it after emptying our luggage. The service was always excellent. Everything we ever asked was fulfilled rapidly. Everyone was also greeting us with a smile everywhere in the hotel (especially the ladies at the reception and at breakfast). They were also extremely quick to learn your names and room numbers. Only the doormen lacked the effort at times, cracking jokes by themselves and hanging (which looked like their friends from outside of the hotel) at times. Most of the time they did their work fair enough, but compared to the doormen at Raffles, these felt like high school graduates to their extremely professional and descrete doormen at Raffles. Some places also require a certain hygien practises from their staff, but it did not seem to be the case here with the doormen, as an unclean and unshsped overgrown ”playoff” beard was quite popular among them, adding to the unorofessional feel. I would like to note that this comment does not apply to everyone, as there were a couple doormen who did very well and had professional hygien. Breakfast was also great. There was no buffet, but an a la carte list. If you have breakfast included to your rate, it includes 1 warm dish per person from the menu, and unlimited everything else. (much nicer than the small buffet and 1 item from menu at Raffles). The only downside was the fact that during the 5 mornings, they never had strawberry youghurt (which was on the menu) and only during 2 mornings was there blueberry youghurt to cover. The room was extremely nice. We had booked the Executive Suite, and the extra extra square metres were necessary. Most rooms in London are quite small, but this had great room. The minibar was also complimentary, but it did not include any spirits, and only 1 small bottle of white wine and 2 lagers. There were some (hippie colas) too. So be aware, that the complimentart minibar is not your average minibar where they have spirits etc. Bed was great, very soft. Only downside was the pillows, as they did not have a great pillow menu (if at all) as I requested for lower pillows, they told they had non. Housekeeping was also on point every time. The spa was one of the ma